All-Inclusive Services Starting at just $7.75 Per hour

We are an experienced Bilingual call center operating in Tijuana, Mexico, which offers a full range of inbound and outbound services, customized for clients across many industries.

Our proximity to the Tijuana/San Diego International Border not only provides us with a high percentage of bicultural and bilingual personnel, but also gives our agents critical knowledge and understanding of the US geography, culture and lingo.

Location that matters

1 Mile from the border

Highly educated and 100% Bilingual agents

Personality, skill, fit and motivation are just a few of many criteria we consider during our hiring process. We provide our clients with access to highly efficient telephone professionals trained to engage in high quality call business conversations. 

Bilingual – 100% fluent in both English and Spanish (written and verbal form).

Getting the support you need - When and where you need It

You can count on us to fulfill your needs and deliver the best customer experience, whether you're looking to support your Inbound and Outbound Sales, Collections, Customer Service, Technical Support or Chat Support

First Kontact Center was founded in March of 2008 in Tijuana as a company dedicated to provide call center services starting its operation with 6 call agents who managed complete services for the United States market. Later, it grew and started to offer services to the Mexican market.

Loyal to the commitment of please our client’s needs First Kontact entered to the telemarketing world market and through an excellent business experience exceeded their expectations.

In the current year, First Kontact Center is one of the region most important call centers overcoming more than 400 employees and it has the vision of keep growing.

Brief History:

Our Core Values


Offer to our clients integral and personalized solutions with sustainable and quality standards supported by avant-garde technology through the best work team engaged to generate stable productivity, grow and profitability.


Develop quality relationships between our employees, clients and the community by establishing excellence rules in personal and professional fields making a difference in each relation to provide highly effective services.

We want to collaborate with you 

Let us help you turn thousands of prospects into hundreds of leads.